Dear guests,

Welcome to Potoske Hise
These general terms of service, known as terms and conditions, are the legal agreements, govern the use of the website and the services provided by Potoske Hise.
By using our website and services you agree on the validity of these terms.

Reservations
• Reservations are made via the website and the online form available. Exceptionally some reservations can also be made via phone, or in person.
• The guests confirms the reservation with an advance payment of 30% of the reservation final amount via bank transfer.
• The provider is confirming the reservation by sending the contract via email ONLY if the guests did the bank transfer. If it is not done within 3 days, the owner has the right to cancel it.
• Two weeks before the arrival, the guests has to pay the 70% remaining of the advance payment.
• By confirming the reservation, the parties agree on these General Terms and Conditions.
• Reservations requires a minimum stay of 3 nights. (2 nights for Hisa Hansa Studio).
• Advance payment and other reservation conditions are determined by mutual agreement between the parties.
• Group reservations can be arranged via email.

Payments
• Payment is possible in cash or via bank transfer.
• The final reservation amount is calculated based on the actual stay. The advance payment is deducted from the final amount.
• The tourist tax will be charged on the arrival date (2,50€ per adult and 1,25€ per infants).

Cancellations
• Cancellations must be submitted via email.
• Free cancellation is possible up to one month before the arrival of the guests. In which case the advance payment is refunded.
• The owner has the right to retain the full advance payment made at the time of the reservation.
• In case of a no-show, the provider retain the advance payment.
• If the guests are leaving earlier, the provider is not obliged to refund the paid amount.

Check-in and Check-out
• Arrival is after 4pm (16:00). If otherwise agreed with the owner, arrival is possible also at another time.
• The owner registers all guests (including children) based on their identity documents. After that, the tourist tax is needed to be paid.
• Only registered guests can stay in the apartment. Guests can have visitors only by the owner’s prior agreement. If guests don’t comply with this house rule, we reserve the right to charge an additional night/guest.

• Departure from the house/apartment until 10:00, unless otherwise agreed with the owner
• When the guests leave the house/ apartment, please lock the door of the apartment, and close the windows. Never leave the house without making sure that the lights, stove, TV and other electrical devices are turned off. Turn off the faucet (make sure the water does not run).
• At departure the owner checks with the guests, if the accommodation, equipment, and accessories correspond to the accepted inventory. Services related to the guests’ stay and compensation for any damage, the guests pay to the owner directly.

During your stay
• Upon arrival guests will receive keys, which, at the departure, should be returned in the key box.
• In the event of a breakdown in the water or electricity system or other equipment failures, please report it immediately by calling: +386 70 410 661 (Roman Cencič)
• Guests using the swimming pool area at their own risk. Parental or guardian supervision is required.
• Smoking is strictly forbidden in apartments/rooms and indoors. Any violation of the prohibition will result in a charge for the damages incurred.
• Guests are liable for damages caused by their own fault or the fault of those for whom they are responsible, or those who visit them. “Potoške Hiše Roman CENCIČ SP” reserves the right to charge the guests for any damage found, regardless of when the damage was found.
• In special circumstances, the owner has the right to enter the apartment to prevent possible damage or danger in the absence of the guest.
• Free parking is available in front of the house. / (Free) parking is available in the vicinity. /Guests can park their vehicles at the public parking near the bus station. The owner assumes no responsibility for the safety of the vehicles, any damage to the vehicles, or objects stored in the vehicles.
• “Potoške Hiše Roman CENCIČ SP” is not liable for any damage caused to the vehicles parked in front of the house /public parking /vicinity.
• PARTIES ARE NOT ALLOWED.

Quiet hours
• Apartments are designed for relaxation and rest, so it is necessary to maintain order between 22:00 and 6:00, and to be considerate to other guests and neighbours.
• Parties are not allowed in the apartments/ houses. If guests don’t comply with this house rule, the owner reserve the right for additional charges.

Safety
• The fire safety order, together with emergency exit signs, are placed in the apartment/room. In the event of a fire, please follow the fire safety order (and inform yourself in advance about the location of the fire extinguisher).
• In the event of a fire, call the fire brigade immediately on 112 and leave the house as soon as possible.
• Use the fire extinguisher according to the instructions. Misuse of the fire extinguisher will be charged.
• Open fires, barbecue, explosive devices, flammable fuels are strictly prohibited.
• Fire brigade, emergency rescue service: 112
• Police: 113
– Police station – Tolmin: 05 381 4900
– Police station – Bovec: 05 389 68 50

Pets
• Pets are not allowed.

Cleaning and maintenance
• During your stay you are obliged to take care of the order and cleanliness of the apartment/room.
• We ask you to wash all the dishes and put them into the cupboards and take out the trash.

Sustainability
We try our best to be part of the Green Slovenia.
• We do not heat the swimming pools for this environmental aspect.
• Please, separate your waste, so that we can be as environmentally friendly as possible. Garbage containers are located near the house, and at the ecological collection site at the entrance of the village.
• What goes where:
– Residual waste (green garbage container)
– Organic waste (brown garbage container)
– Packaging (yellow garbage container)
– Paper (blue garbage container)
– Glass (green container)
• Use of the radiators, washing machine, electronical devices… only if it is necessary, otherwise make sure to turn it off.

Data protection
• The provider/ owner processes guests’ personal data exclusively for reservation processing and service provisions in compliance with applicable data protection laws.
• The guests’ personal data are only for check-in purpose and the Slovenian authorities.

Final provisions
• These terms come into effect on the date of publication on Potoške Hiše website and remain valid until further notice.
• The provider reserves the right to amend these terms and will inform the guests accordingly via the website.
• Guests who violate house rules, despite warnings, will be asked to leave the house immediately. They will be charged 100% of the booking and any additional costs incurred because of their failure to comply with the house rules

Thank you for understanding.

Potoki, 23.03.2025

Potoške Hiše Roman CENCIČ SP
Potoki 27, 5222 Kobarid
+386 70 410 661
Davčna št.: SI95824758
Matična št.: 8585032000